FAQ
Answers to common questions about our website, consulting and digital services, pricing, timelines and support.
What kind of businesses do you work with?
Mostly small and growing businesses, independent professionals, non-profits and individuals who want a dependable online presence without hiring an in-house IT team.
Do you work only with clients in Kentucky?
No. We are based in Lexington, KY and work with clients across the United States remotely by phone, email and video calls.
How long does a typical website project take?
A small business website usually takes 3 to 6 weeks from first conversation to launch, depending on the number of pages and how quickly content is ready.
How is pricing determined?
Every project is quoted individually after a free discovery call. You receive a written estimate with the scope, timeline and price before any work begins.
Can you work on a website I already have?
Yes. We regularly update, fix, speed up and maintain existing websites, including WordPress and static HTML sites.
Do I own my website when it is finished?
Yes. Once the project is paid in full, you own the content and files we created for you, and we provide all access credentials.
How do I get support after launch?
Email us at admin@safeidea.ir or call (859) 224-4355 during business hours. Clients on a care plan receive priority responses.
How do you handle my data?
We only collect what is needed to deliver our services and never sell personal information. Details are in our Privacy Policy.
Have a project in mind?
Tell us what you need. We reply to every inquiry within one business day.